Customer Service Essentials

(10 courses, available only in English)

Designed by behavioral expert Dr. Peter Honey, this course will inspire front-line employees to develop the mindset and skills required to exceed the expectations of their clients.

#customerservice #clients #CS

Learning Goals

Develop confidence in meeting the needs of different types of customers
Gain insight into how your behaviour can affect outcomes both positively and negatively
Provide effective strategies to reach resolutions and reduce complaints
Develop techniques for better online sales

What can you expect from the course?

Covering all areas of customer experience, this program will prepare front-line teams to better serve the needs of your clients and give them practical tools to deal with all types of interactions.

Who is this course for?

All employees involved in sales
Employees who have contact with customers
Members of the human resources department who are considering improvements in customer service